Last updated: October 2026 • Consumer Rights (Northern Ireland & UK)
You can cancel your ProPass monthly subscription (£4.99/mo Homeowner, £12.99/mo Landlord, or £35/mo Portfolio) at any time directly through your Account Billing Portal or by contacting support. Cancellation takes effect at the conclusion of your current billing period, with uninterrupted access until that date.
In accordance with UK Consumer Contracts Regulations, individual consumers have the right to cancel their subscription within 14 days of initial sign-up and receive a full refund, provided substantial bespoke contractor dispatch or conveyancing packs have not already been fully delivered upon request.
Subscriptions cover digital software passport maintenance and reminder systems only. Charges for physical contractor visits, gas boiler servicing, EICR inspections, or emergency trades remain independent commercial transactions governed by agreed contractor quotes.
To submit a refund request under our cooling-off period or report billing discrepancies, email billing@propassni.co.uk with your account email and Property Passport number.